Frequently Asked Questions

How long will it take to receive my personalized item?
How will I know when my order has been shipped?
Can I track my order online?
Can I return a personalized item?
I made a mistake on the item I ordered. Can I get a replacement?
What payment methods do you accept?
Do you offer Quantity Discounts?
Can I order Photo Items on the Internet?
Why can't I add items to the shopping basket?
How can I unsubscribe from your discounts and special offers email newsletter?

Q. How long will it take to receive my personalized item?
A. Your personalized order will ship to arrive in approximately 10-14 days. We offer Rush Handling for an additional $6.95. Orders with Rush Handling ship to arrive in 3-5 days. You can also select Express Service to receive your order in 2-3 days for an additional charge of $22.

Please remember that we create each gift individually for you or your recipient. Some of our items take 3 to 4 weeks to personalize and cannot be expedited. The extra personalization time is listed on the product pages. Click here for more Delivery Information.

Q. How will I know when my order has been shipped?
A. You will be notified when your order ships from our offices. When available, a tracking number will be sent to you via email.

Q. Can I track my order online?
A. Most of our orders are sent via USPS or the CTC delivery service in conjunction with the USPS. Not all of these orders can be tracked. When a tracking number is available, it will be sent to you via email in your shipping confirmation email with a link to track your order.

Q. Can I return a personalized item?
A. Personal Treasures stands behind the quality of every product we sell. Understandably, personalized items cannot be accepted for return, except when there is a quality concern. If your order it is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund.

 All returns or exchanges must be made within 60 days of receipt.

Q. I made a mistake on the item I ordered. Can I get a replacement?
A. We understand that everyone makes mistakes (including us!), especially on spelling and dates! Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we offer it to you at a 20% discount. Of course, if we made the error, we will send a replacement item at no charge to you.

Q. What payment methods do you accept?
A. Personal Treasures accepts Visa, MasterCard, and Discover . You can pay by check or money order by sending your order through the mail.

Q. Do you offer Quantity Discounts?
A. Personal Treasures also offers volume discounts on orders of 200 or more pieces of the same item. Perhaps you are organizing a family reunion or planning your wedding. Please e-mail us using the contact form on our website and include the details of your request.

Q. Can I order Photo Items on the Internet?
A. We do accept digital photos for reproduction on selected products. Click here to visit our Photo Gifts Page. For the best quality reproduction, please review our Image Requirements before uploading your image.

Q. Why can't I add items to the shopping basket?
A. The browser that you are using may not be set up to support Cookies, or you may have Cookies turned off.

Without Cookies enabled, you will not be able to add items to your shopping cart. "Cookies" are small text files that are placed on your computer in order to identify your shopping cart on our Web site. To enable Cookies, set your security level to medium.